Refund Policy
Returns & Refunds Policy
We want you to love what you wear. However, if something isn’t right, we’re here to help.
Return & Exchange Window
-
You can request a refund or exchange within 2 days of receiving your order.
-
Customised orders are not eligible for return or exchange.
Eligibility for Refund/Exchange
A return or exchange is only possible under the following conditions:
-
You received the wrong product.
-
There is a genuine defect or error from our end during production.
-
The item is unused, unworn, and in its original condition.
-
You raised the request within 48 hours of delivery by emailing us at:
📧 support@tushadesign.com -
The product is shipped back to us within 7 days of return request confirmation.
Important Notes
-
Images/videos of the defect must be shared as soon as you open the packaging.
-
An unboxing video is mandatory for all return/refund claims.
-
Refunds are issued only for the product amount. Shipping charges are non-refundable.
-
The return/exchange will be processed only after final inspection of the returned product.
-
Tusha Designs reserves the right to approve or reject any request based on product inspection.
Still Have Questions?
We're here to assist you. Reach out to us at:
📧 info@tushadesigns.com